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California OnTrack for Teens

Our Coordinated Specialty Care initiative for teens between the ages of 13 and 17, focusing on year-round support after school.

Our program is for teens ages 13 - 17. We offer a coordinated specialty care program for early psychosis intervention. This specialized team-based care program offers:

  • Individual therapy
  • Family psychoeducation
  • Group therapy
  • Supported employment and education
  • Medication management
  • Case management

Participation in the program may include some or all of these services, depending upon clinical need and an individual’s interest in participating.

Our program is for teens ages 13 - 17. We offer a coordinated specialty care program for early psychosis intervention. This specialized team-based care program offers:

  • Individual therapy
  • Family psychoeducation
  • Group therapy
  • Supported employment and education
  • Medication management
  • Case management

Participation in the program may include some or all of these services, depending upon clinical need and an individual’s interest in participating.

Group therapy consists of small groups concentrating on the many cognitive and social deficits that are prevalent in teens with continued psychosis.  This care promotes recovery and functioning, enhances quality of life, and educates families.

We teach teens using evidence-based modalities for people with psychosis, including computer-assisted cognitive remediation to improve mental speed and focus, how to test conclusions through metacognitive training, skills for social cognition, as well as individual resilience and distress tolerance skills. 

We collaborate with an individual’s existing care teams without disturbing those trusted relationships. Our teen staff is familiar with school coordination, IEP goals and meetings, as well as appropriate accommodation requests for teens with early and later-stage psychosis. Many of these supports are part of our overall teen case management for all teens participating in our care offerings.

We offer all services in-person and remotely, and family psychoeducation is available virtually to all families with participating teens. Family psychoeducation is provided through a 16-week multifamily course to learn about the illness, recovery, and communication for a healthier long-term relationship. Families are encouraged to attend this 16-week course, as we have found that success is often directly correlated to family participation.

 

Important Information Before You Refer:

Our California OnTrack for Teens program is designed for youth ages 13–17 who have commercial insurance (i.e., not Medi-Cal).

To help us determine eligibility and provide the most appropriate support, we ask that a brief pre-screening be completed first.

Group therapy consists of small groups concentrating on the many cognitive and social deficits that are prevalent in teens with continued psychosis.  This care promotes recovery and functioning, enhances quality of life, and educates families.

We teach teens using evidence-based modalities for people with psychosis, including computer-assisted cognitive remediation to improve mental speed and focus, how to test conclusions through metacognitive training, skills for social cognition, as well as individual resilience and distress tolerance skills. 

We collaborate with an individual’s existing care teams without disturbing those trusted relationships. Our teen staff is familiar with school coordination, IEP goals and meetings, as well as appropriate accommodation requests for teens with early and later-stage psychosis. Many of these supports are part of our overall teen case management for all teens participating in our care offerings.

We offer all services in-person and remotely, and family psychoeducation is available virtually to all families with participating teens. Family psychoeducation is provided through a 16-week multifamily course to learn about the illness, recovery, and communication for a healthier long-term relationship. Families are encouraged to attend this 16-week course, as we have found that success is often directly correlated to family participation.

 

Important Information Before You Refer:

Our California OnTrack for Teens program is designed for youth ages 13–17 who have commercial insurance (i.e., not Medi-Cal).

To help us determine eligibility and provide the most appropriate support, we ask that a brief pre-screening be completed first.

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Care Shouldn’t Be Out of Reach

We believe every teen deserves access to quality early psychosis care, regardless of financial circumstances. If your family is concerned about affordability, you may qualify for scholarship support through our program.

Learn how we can help make treatment more accessible for your teen.

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Care Shouldn’t Be Out of Reach

We believe every teen deserves access to quality early psychosis care, regardless of financial circumstances. If your family is concerned about affordability, you may qualify for scholarship support through our program.

Learn how we can help make treatment more accessible for your teen.

Frequently Asked Questions

Got questions? You’re not alone. Here are some answers to help you understand how California OnTrack for Teens works, and how we support families every step of the way

Why am I being asked to complete the PQ-B?
The Prodromal Questionnaire-Brief version is a 21-item questionnaire designed to ask clients, ages 12+, about experiences they may be having, and if those experiences are worrisome or bothersome. These questions are NOT meant to be diagnostic. A score of 20 or higher indicates the need for additional evaluation by Pand Health.
If the score is below 20 but I feel a referral is appropriate, can I still make the referral?
If you agree that a referral is not appropriate, do not make the referral. However, please refer based on your clinical judgement!
What is the case status if a phone interview is requested?
You are simply asking them to allow Pand Health to call them, ask questions about their clinical presentation, and (if appropriate) describe the services offered. You are NOT “referring them out” and will continue to see them in your current role. We will follow up with you regarding the outcome of that conversation, including whether they qualify for the next phase of assessment, OR if other services may be more appropriate.
If the client/family does not agree to the phone interview, should I still make the referral?
Try to talk to the family or client again at a later date and see if they change their mind. Record in the chart that they were screened using the PQ-B but refused referral.
How can I propose a phone interview with the client/family?
Feel free to use this script:
Based on the results of the screener/our conversation, I’d like to connect you with Pand Health to learn more about some of the experiences that have been bothering you/your child. Pand Health provides specialty services and assessments for adolescents who are experiencing recent changes in their thoughts, moods, and experiences. A conversation with Pand Health might be helpful for both of us, so that we can understand what is going on and learn how to best support you/your child moving forward. Can I have someone from Pand Health give you a phone call to ask you some questions to understand more about what you/your child shared today?
What is the eligibility verification assessment, and how is it different from the phone screen?
The eligibility verification assessment is our gold-standard in-depth assessment of the client's clinical presentation and symptoms. It is a 3-4 hour interview process that may or may not be broken up into two sessions depending on the client's ability to sit through long appointment times. Psychosocial functioning, psychosis, mood, substance use, and trauma is assessed during the interview, in addition to record review. Conversely, the phone screen focuses on demographics, social and role functioning, more general questions about mental health and developmental history, suicidality, substance-use, and psychotic and mood symptoms. 
Once the eligibility verification assessment is scheduled/completed, has the client been admitted to the program?
Please do not close the case! A client is not considered admitted until after an official determination call has been made and the client has completed all admission forms. The case review will then be reviewed by the clinical team to make the determination.
What is the determination call and who is a part of it?
An official determination will be provided to you and the client/family following a case review by the clinical team. During this determination call, a clinical team member will inform all parties whether or not Pand Health is the right place for the client to receive services, as well as provide information on the recommended clinical services. Additionally, during the determination call, the client /family will complete the admission policies and procedures, and consent forms for admission.
Does the client have to engage in all recommended clinical services?
Clients have the right to choose which recommended clinical services they are willing to engage in. For example, a client who is recommended for medication management, individual therapy, and a social skills group may only choose to participate in medication management.
Once the client/family has completed the admission forms, is the case ready to be closed?
Yes. :)